FAQ

Registering at Casino Oasis

To create your account please follow these simple steps:

  1. Read our Eligibility and Registration & Participation Rules below.

  2. Visit the registration page. This requires you to select a username and password and enter your email address. This username and password will be used by you for all subsequent logins to Casino Oasis.

  3. Make your first deposit (optional). To make a deposit we are required to collect certain personal information in order to verify the identity of our players including full name, address, phone number and date of birth.

Eligibility

To register and play at Casino Oasis you must be over the age of 18. You must read and consent to all published Terms & Conditions and must have authorization to use a valid payment method acceptable to Casino Oasis. All transactions by minors are considered null and void, including any winnings. Casino Oasis reserves the right to request proof of age at any time.

Play must occur in a jurisdiction that allows on-line gaming. Internet Gambling may be illegal in the jurisdiction in which you are located. If so, you are not authorized to use any payment method to fund your Casino Oasis account. It is your responsibility to know if national or local laws prohibit gambling over the Internet in your jurisdiction.

Employees of Casino Oasis are prohibited from participating.

Registration & Participation Rules

You are only allowed to register on Casino Oasis once per person. A maximum of two accounts per household is allowed in cases where the second player in the household has requested and received permission in writing from Casino Oasis management. Multiple accounts are strictly forbidden and will result in all accounts being disabled and all funds forfeited.

We offer players the privilege of holding active accounts on more than one site on our Network. Players who choose to take advantage of this privilege may only be active on one account on any day, such day to be defined as 00:00 to 23:59 in the player's timezone. Players may not play on two accounts on the same day for any reason. Any account activity involving games of any kind will be construed as account play. Players who violate this rule may have chat disabled and/or be reduced to a single Network account and/or will have all accounts closed at the discretion of management.

Player Profile

Your registration information becomes your permanent player profile with Casino Oasis. You may view and edit this information via the Account tab where you will also see a breakdown of your account balances. Supplementary documents may be requested in order to confirm changes to your personal information.

The Player Profile is also the place to manage any restrictions you wish to place on your account. You may opt to reduce your daily/weekly/monthly deposit and wager limits from standard, in order to assist with money management. Please note you may not increase your limits above standard. Requests for increases must be directed to the Customer Support Team and are subject to a 24-hour cooling off period.

Player Alias Changes

Players are permitted one alias change every six calendar months, based on a rolling calendar. (Example: An alias change on 18 April means the next alias change may not be until 18 October). There is no guarantee that the alias you previously had will still be available should you request it again. All requests for alias changes are to be submitted to our help desk.

Trial Player Feature

At sign up a player is registered as a Trial Player and will be given free signup bonus. These bonus funds may be used to play most casino games available on the site, in order to try out the many games on offer. All winnings won by Trial Players are paid in Bonus funds. Progressive Jackpots are not available to be won by Trial Players. There is a maximum win limit of $/€100 for Trial Player accounts, after which the player may opt to deposit. Depositing to an account moves the player out of Trial Player status and into permanent player status. All bonus funds won as a Trial Player are retained and become available as bonus to the active player for use on certain casino games as noted.

New Player First Deposit Bonus

Casino Oasis offers new members a 200% bonus on their initial deposit, to a maximum of $/€500. Therefore, if a new player deposits $/€100 into their account, Casino Oasis matches it with $/€200 in Bonus.

Loyalty Bonus

Our unique Loyalty Bonus program gives you the opportunity to receive a up to a 100% bonus on every deposit you make. You will always receive a minimum 25% bonus when you deposit to your account. You will receive higher deposit bonuses as your loyalty level increases (see below for details).

Player Referral Bonus

Casino Oasis offers an excellent Player Referral Bonus. Invite a friend to become a Casino Oasis member. They must register using your account ID number which they must enter into the relevant box on our registration page. (Your account ID number may be found in Account). Thereafter, you will earn a 20% bonus on each of their deposits for 90 days. In order to receive referral monies you must have deposited to your own account within the past 30 days. Relatives and members of the same household may not refer each other.

Birthday Bonus

Birthdays are very special days at Casino Oasis and on your next birthday you can be eligible to receive $/€10 bonus. Just submit a ticket to our Customer Support Team 24 hours before your actual birthday, letting us know the date, and requesting your Birthday Bonus. If you qualify, the Birthday Bonus will be deposited into your account the day of your birthday. The Birthday bonus is open to all players with an active account, who have made a deposit within the last 7 days. Abuse of the Birthday Bonus offer will result in forfeiture of awarded funds and account closure.

Depositing to your Account

The minimum deposit transaction amount is $/€10 and the maximum transaction amount is $/€500. You may deposit a maximum total of $/€1000 per hour, $/€2000 daily, $/€4000 weekly & $/€10,000 monthly. Players may lower deposit limits via the Account tab. Requests for increases to deposit limits may be submitted for review to our Customer Support Team.

Casino Oasis offers a wide selection of deposit methods. The following descriptors will appear on your bank or account statement:

  • Debit/Credit Card Statements: Somango Services Ltd, Malta
  • Neteller Statement: Somango Services Ltd
  • Email correspondence from Casino Oasis regarding deposit/payout issues will be from support@casino-oasis.com

Refunds

Refunds for games which do not play due to a technical malfunction are issued to all players in the game as promptly as is feasible after the malfunction. We do not refund deposits but players may withdraw deposited funds at any time provided they meet withdrawal eligibility requirements. If you have any questions, please contact our Customer Support Team.

Withdrawals

Casino Oasis players always have access to their funds and may redeem their winnings at any time provided their player account is current and in good standing*. The minimum withdrawal request is $/€50. Withdrawals will be processed via the same payment method as the most recent deposit was made.

Note: Registration information must be the same as the billing information provided to our payables department. Any inconsistencies will result in a delay in receiving redemptions. For privacy and security reasons, email correspondence will be limited to communication with the email address registered on the account. Players are responsible for keeping their email address current.

We are required to verify the age and identity of our players. Prior to approving any withdrawal request we may ask you to provide certain identification documents to us (i.e. copy of DNI, passport, recent utility bill, purchase agreement, debit or credit card, etc). (View our Terms and Conditions) This information will never be given to a third party and is protected by our Privacy Policy.

Casino Oasis processes withdrawal requests on Tuesdays and Fridays for all requests made before midnight of the day before. Withdrawals over $/€1000 are subject to management approval and may require additional days for processing.

Withdrawals will always be made using the same method that was used to make your last deposit. In case of credit cards it will take 3 to 5 business days (excluding weekends and holidays) to reach your account, and via bank transfer from 3 to 7 business days (excluding weekends and holidays).

One withdrawal request may be made in any withdrawal period. You may not submit more than one request in any 24-hour period, regardless of whether or not that request is cancelled, flowed back or processed.

All bonus in your account is forfeited when you request a withdrawal UNLESS you leave the equivalent in cash in your account to the bonus amount you wish to protect (if you leave 50€ cash, the equivalent to 50€ in bonus will remain in your account). If you subsequently flow back your entire withdrawal request, any bonus you forfeited will be reinstated in full. Partial or total cancellation of a withdrawal is made by clicking on DEPOSIT, entering the amount to cancel, and clicking on FLOW BACK. Note: Full or partial flow backs are not considered deposits and do not count as deposits for purposes of qualifying for promotions, tournaments, draws and other special offers.

*An account is in good standing when it is open and there are no pending or ongoing investigations associated with the account. An account is current when a minimum of $/€10 has been deposited and wagered within the past 30 days. Funds are not available for withdrawal from any account which does not satisfy these criteria.

Guidelines for Bonus Funds

Bonus Funds are not available for withdrawal, nor are they transferrable. Bonus may be used on selected Casino Games. All Bonus won or acquired in any way must be used within 30 days of receipt. Unused bonus will be automatically removed from player accounts.

Please refer to our Bonus Policy page for further details.

Complimentary Bonus funds are extended to players as a means of supplementing their play time and are not intended to replace cash deposits and wagers. Manipulation of our bonus structure to preclude new cash deposits and facilitate continuous redemptions is considered an abuse of intention. Players exhibiting this behavior may have bonus privileges suspended at the discretion of management.

Loyalty Program & Bonuses

The more you play at Casino Oasis, the more points you earn. As you accumulate points, your loyalty level increases and you become entitled to higher deposit bonuses and more generous loyalty bonuses.

Casino Oasis's loyalty levels range from level 1 to level 7. A level 1 player represents a new player who has not yet made a cash wager in any of our games. A level 7 player denotes a loyal player who has deposited and played regularly over a long period of time.

Description Points Required Bonus
Initial 0 100%
Bronze 1 25%
Silver 10,000 50%
Gold 50,000 60%
Platinum 100,000 75%
Diamond 200,000 100%
Diamond VIP 300,000 125%

Casino Oasis reserves the right to determine and adjust any player's VIP level at any time at the sole discretion of Management.

Earning Loyalty Points

You earn loyalty points by making wagers in the games listed below. The $/€per point column tells you how many $/€you have to wager in the game to earn one point.

Game $/€per Point
Blackjack 45
Craps 45
Keno 30
Video Poker 45
Roulette 45
Slots 45

Bonus Exchange

Players have the option to change their bonus funds into cash by accessing the "Bonus Exchange" option under the Account tab. Bonus funds are converted to cash at a rate of 10%. All exchange transactions are final. To be eligible to exchange bonus you must have less than $/€1 in your account and have no pending withdrawals.

Transfers between Accounts - E-gifts

We offer players the option to fund another player's account by "E-gift". You may use the cash in your account to gift another player, who will receive the equivalent amount in bonus. Players may be donors any number of times, but may receive a maximum $/€30 bonus per day. Players are not permitted to transfer cash or bonus between accounts, nor may they fund another player's account using their personal funding methods. This activity will result in accounts being blocked for risk of fraud.

Claiming Prizes

Prizes are automatically deposited to a player's account. Members can play games from their winnings or request redemption. Casino Oasis reserves the right to withhold a win pending a game review if the win is over $/€2500. The funds will be automatically credited to the player account following management approval.

In the event there is a discrepancy between the Game results as recorded in Casino Oasis database and that recorded by the player, the Casino Oasis game server results shall be considered valid. In the event games do not finish properly or record to the Casino Oasis games server, players will receive refunds for tickets purchased or funds played in those games.

Unless otherwise explicitly stated, casino game top prizes and/or Progressive Jackpots are awarded only when the maximum is wagered. This is not always indicated on the individual casino game interface.

Disputes

Casino Oasis wishes to assure players that every possible effort has been made to provide the world's most entertaining, reliable and honest casino site on the internet. It is our sincere intention to ensure all players are satisfied with the quality and fairness of our games. Casino Oasis undertakes to promptly and impartially resolve all disputes that may arise from participation in our games. However, please be advised that in the event of any dispute regarding participation or prizes, the decision made by Casino Oasis will be final. Please see our Terms and Conditions for more information on disputes.

Customer Support Team Guidelines

All queries and complaints must be submitted via the Customer Support Team. Support tickets will be answered within 24 hours of receipt. Spamming of the Customer Support Team (sending multiple tickets regarding the same issue) is prohibited. Harassment and abuse of Customer Support Team is prohibited and will not be tolerated. If you are dissatisfied with the outcome of your support ticket you may draft a follow-up support ticket explaining your grievance. You are not permitted to voice concern or discuss details of your support tickets in the chat rooms.

Account Closure

We offer two options for closing your account:

  1. Temporary Self-Exclusion: If you wish to close your account for a short period of time, go to Account and choose "Close Account." You will be asked to select an exclusion timeframe. Please note, at the end of this time you must contact our Support Team, as accounts under temporary exclusion do not reopen automatically when the specified time is up.

  2. Permanent Self-Exclusion: If you wish to permanently close your account, go to Account and choose "Close Account". If there are any funds remaining in your account this will automatically generate a withdrawal request. If the withdrawal amount is under $/€1 we will donate the amount to charity. If you wish to reopen your account in the future you will need to contact our Customer Support Team.

Termination of Account

Casino Oasis reserves the right to terminate a player's account at any time for any reason at our sole discretion. In the event Casino Oasis terminates a player's account, all bonuses from that player's account will be forfeited without compensation. Any cash balance in excess of the minimum withdrawal amount will be returned to the player, provided the player has previously made a deposit to that account. Please see our Terms and Conditions for details on account termination.